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Sun International / gaming vip

I play at Sun city and I am a Platinum card holder. K Chimusi Acc[protected] cellphone [protected]. I have asked several times about why don’t I have a host. Spoken to Raphael at Sun city twice almost a month back and I escalated to Sun share To Sam who is still waiting for feedback from VIP Manager. If the treatment is selective and customers are left hanging without feedback for over a month and I’m a platinum card holder. I wonder what services are others getting.
Can someone give me any feedback and this is. All platinum holders will be hosted that what I have been told and my points are above 1000 on the rewards scheme but still getting complimentary for Cabannas only. Can someone assist me please