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Shell / fuel station

At a busy time, a trainee was doing the transactions . There were a lot of cars and drivers waiting and he took his time and was not very nice at all. Another female employee started berating me with a smirk . It was 1C and it took a long time to do one transaction. I will avoid as much as possible to use this Shell station in the future.
All I had said was if he could please hurry it up because it was cold. That’s it.