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Panera Bread / employee attitude

After speaking to a couple of employees about all 4 coffee urns were empty as I could not get coffee I paid for the last employee stated I did not need to have an attitude. I was frustrated I told said employee I did not appreciate that remark as I was a paying customer. He came back to me with an attitude which my husband witnessed and stated he really had an attitude to a customer I feel this is not how Panera would like their repeat customers to be treated. He stated they have been busy and it is not his job to do the coffee