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Go Vauxhall Crawley / service

I booked my car in at Go Vauxhall Crawley for an express service on 15/3 at 10am I left at 12.16 noon. I had to ask 3 times how long it was going to take and 3 people kept telling me it was in the wash bay 11.30am.
I was away from my work in Reigate for over 3 hours.
I must mention they told me the MOT was due in April so I said if they could do it if they were not busy otherwise I would bring it back on the Saturday.
I asked for a quote for a service plan and was going to take it out until the bad service then I decided not to and didnt have the time for more paperwork.
I was told by the person on the phone if they took over an hour the Express service was free. I have had to pay £203. I am not impressed at all. Kindly get back to me asap