This absolute pitiful excuse is unacceptable and I absolutely will not be waiting 3 months for a refund. At instructed by my solicitor, I am contacting trading standards and will start small claims court proceedings.
Your actions are about to cost me my job and your excuses now excessive. You have not been able to find me an instructor and after my many attempts to contact you I receive this response? As your terms and conditions state-
If we are Unable to find an Instructor for you, we will inform you within 14 days and refund the money into your account.
So based on the fact this process has been ongoing for nearly 2 months since purchase, I can expect the money to be refunded on which date? I have previously asked from your ADR information to provide to the Citizens Advice Bureau, which I am requesting again. I will exhaust all options until I receive this refund in a timely manner.